Executive Insights: Scott Hothem of Barrett Distribution on discovering and delivering key customer needs (video)

Inside Barrett Distribution: Building Customer-Centric Supply Chain Solutions

Barrett Distribution Centers is a third-generation 3PL provider that designs, builds and implements supply chain solutions. They have grown over the past 80 years and now operate 24 facilities in eight states, serving clients in various industries. What sets them apart is their employees' commitment and focus on being a trusted advisor and partner to their clients. They have achieved substantial growth by reinvesting in the business, hiring the right people and investing in technology. They foster innovation by deploying new technologies in their warehouses and constantly evaluating new solutions. They have had success working with high-growth brands and helping them scale their businesses. Communication and proactive customer service are key lessons they have learned.

In this interview, Scott shares:

• Barrett Distribution Centers has grown over the past 80 years and now operates 24 facilities in eight states.
• Their commitment to being a trusted advisor and partner to their customers sets them apart.
• They have achieved substantial growth by reinvesting in the business and investing in technology.
• Communication and proactive customer service are key lessons they have learned.

Chapters

0:00 Introduction to Barrett Distribution Centers

1:31 What Sets Barrett Distribution Apart

3:22 Achieving Growth and Partnering with the Barrett Family

5:18 Fostering Innovation in Warehouses

7:30 Helping High-Growth Brands Scale

9:56 Lessons Learned: Communication and Customer Service

Through its dedication to innovation, client partnership, and proactive service, Barrett continues to set the standard in the 3PL industry, helping high-growth brands scale successfully. Learn more insights from Scott in this interview, where he shares the lessons learned and the strategies that have driven Barrett’s success over the years.