Frequently Asked Questions

If you are spending more time managing orders than growing sales or struggling to meet two-day shipping goals, it may be time to consider a 3PL provider. Brands typically turn to Barrett when order volumes outgrow their current setup or when scaling fast requires more advanced systems, labor, and infrastructure.

Barrett supports high-growth eCommerce and retail brands across apparel, footwear, health and beauty, CPG, outdoor gear, and consumer electronics. Many of our partners are premium or high-touch brands that require accuracy, visibility, and personalized care.

Typically, it is brands that require better data, faster turnaround times, or stronger partnership support. Most brands switch because they have lost confidence in reliability or transparency, not just for cost savings.

Barrett is a “Forever 3PL,” meaning our people are focused on long-term relationships over short-term deals. We combine national coverage with a hands-on team, advanced data analytics, and transparent pricing. Every client gets real people, not ticket systems.

3PL pricing is determined by your order volume, product mix, packaging requirements, and shipping destinations. Unlike flat rate cards, Barrett pricing starts with your actual data, such as inbound and outbound volumes, SKU counts, and historical shipping patterns.

Implementation timelines vary by complexity, from 30 days for straightforward DTC setups to 60 to 90 days for multi-channel or integrated ERP launches. Our onboarding team builds a project plan to ensure a smooth, data-driven go-live.

We develop a comprehensive project plan that encompasses data mapping, integrations, UAT, inbound scheduling, inventory validation, and packout SOPs. Most brands reach steady state within 30 to 90 days, depending on complexity.

Please complete the contact form here. We will schedule a discovery call, review your data, and provide a tailored proposal.

You will get full visibility through our client dashboard, including order status, inventory levels, performance KPIs, and shipping analytics. Our team also provides regular business reviews to keep your operations proactive, not reactive.

You receive real-time dashboards, as well as scheduled reports for orders, inventory, SLAs, and parcel spend. Our analytics team can create custom views and email reports according to your preferences.

We maintain an order accuracy rate of 99.9 percent or higher, driven by barcode scanning, QA processes, and continuous LEAN improvement. Every mis-shipment is reviewed, logged, and addressed to prevent repeat issues.

We perform inbound inspections, real-time checks during pick and pack, and outbound audits for every client. You will have detailed records and visibility into all QC data.

Once you share your RFP or data file, we review your order profile, run time-in-transit and parcel analyses, and identify the best-fit facility. Within one to two weeks, we deliver a custom solution with pricing and timelines.

We typically request six to twelve months of order data, including zip codes, order weights, SKU counts, returns volume, and any special handling requirements.

We collaborate with you to refine pricing, assumptions, and scope so you fully understand what is driving costs.

We remain transparent throughout the process and explain any pricing differences based on data and service levels.

Once selected, we host a kick-off call with Sales, IT, Operations, and Customer Success to align on timelines and responsibilities.

Each client has a primary point of contact, with regular calls and milestone reviews to ensure consistent communication.