Continuous Improvement

Our commitment to Continuous Improvement is to focus on making one thing better every day. Our product is fundamentally a service. Ultimately, we are people serving people.


For over 75 years and through the process of continuous self-evaluation, planning, and improvement, we have learned what it takes to exceed expectations and become a Trusted Advisor to our customers.


In support of our Continuous Improvement culture, Barrett is ISO 9001-2015 registered. This registration has focused the company on quality standards and continuous improvement in customer satisfaction through employee empowerment and measurement of key metrics, and customer and employee surveys. We embrace performance-based incentives to meet or exceed internal and external Key Performance Indicators and service/quality metrics.


OPERATING METRICS:


Barrett tracks performance of internal operating metrics to assist in managing process, cost control, and service delivery.


KEY PERFORMANCE INDICATORS:


We quantify customer specific Performance Standards that are generally tied to our contractual arrangements. This arrangement demands greater focus on the customer and works best when specific performance metrics are tied to corporate goals and objectives and the measurement can be controlled or impacted by Barrett. Standard Operating Procedure and customer specific work instructions are fully documented and controlled in a closed-loop corrective action system.


CUSTOMER SATISFACTION SURVEY:


Barrett's senior Management performs Customer Service Surveys to ensure that we are providing continuous quality and value. The results of the surveys are rated and evaluated to ensure that the customer views us not only as a great supply chain partner, but a trusted advisor. 


QUARTERLY BUDGET REVIEWS:


On a quarterly basis, Barrett meets with our customers to review past quarterly financial and operational performance and discuss historical and future opportunities for improvement. These reviews are great forums for which to discuss strategic priorities, issues, and opportunities. 

Related Content

By Faith Artieda • October 23, 2026
FRANKLIN, Mass., Aug. 11, 2026 — Barrett Distribution Centers , a leading third-party logistics provider specializing in eCommerce fulfillment, announced a new partnership with PAHI Footwear , an emerging footwear and wellness brand focused on balance, stability and confidence. Barrett is providing omnichannel warehousing, fulfillment and managed transportation services from its Memphis fulfillment campus to support PAHI's direct-to-consumer, independent retail and mass retail channels. "As a growing brand, choosing the right fulfillment partner was a big decision for us," said Luke Schapfel , logistics manager at PAHI. "From the beginning, Barrett took the time to understand our business and where we're headed. Their team was responsive, easy to work with and genuinely invested in helping us build the right foundation for growth. That gave us confidence we had the right partner." The implementation began in late 2025 with a phased rollout. Barrett first onboarded PAHI's direct-to-consumer (D2C) business before expanding support to independent retailers and national retail partners throughout the second and third quarters of 2026. "Barrett has a successful history working with emerging apparel and footwear brands and helping them scale across omnichannel programs," said Scott Hothem , senior vice president of customer solutions at Barrett. "We're excited to support PAHI as it builds its presence in the U.S. market from our Memphis fulfillment campus. We look forward to helping the brand grow across both direct-to-consumer and retail channels." Barrett currently supports approximately 500 SKUs of men's and women's footwear for PAHI across direct-to-consumer, independent retail and mass retail channels. The partnership provides PAHI with a scalable fulfillment foundation as the brand continues to grow across channels. About PAHI Footwear PAHI was born from a simple yet powerful vision: to create footwear that combines comfort, innovation, and stability. The brand was founded to meet the growing need for footwear that offers not only style but also balance and support, empowering people to move with confidence throughout their daily lives. Drawing inspiration from the 5000-year-old twin-hull boat technology, PAHI introduced the P.O.R.T. system, revolutionizing how shoes provide balance. About Barrett Distribution Centers Since 1941, Barrett has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. Barrett continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, Barrett is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact Barrett directly here . Media Contact: Faith Artieda Marketing Content Specialist faith.artieda@barrettdistribution.com
By Faith Artieda • October 23, 2026
FRANKLIN, Mass., Aug. 18, 2026 - Brav , a Norwegian house of ski and outdoor brands, has selected Barrett Distribution Centers as its U.S. omnichannel fulfillment partner to support continued growth across retail and direct-to-consumer channels. Barrett will fulfill Brav's portfolio of ski wax, tuning products, technical apparel, outdoor equipment and accessories from its Memphis, Tennessee fulfillment campus. "For us, the site visit was about more than seeing a facility. It was about meeting the people we would be trusting with our brands," said Michael Bond, director of finance and operations at Brav. "The Barrett team took the time to understand what matters to us and stayed closely involved throughout the transition. That gave us a lot of confidence in the partnership and made us eager to see what's ahead." Brav's portfolio includes Swix, a recognized name in cross-country skiing for more than 75 years, alongside Toko, Ulvang, Lundhags, Helsport and other outdoor brands. Barrett's operation supports the seasonal demands of the business with retail compliance, multi-brand SKU management and temperature-sensitive handling for select wax products. "Brav has built an impressive portfolio of brands with a long history in the ski and outdoor industry, and we're proud to support the next stage of their U.S. growth," said Ed Ryan , vice president of customer solutions at Barrett. "From the beginning, our teams worked closely together to understand the seasonal demands and operational requirements of the business. We're excited about the partnership and look forward to supporting Brav and its brands for years to come." Barrett worked alongside Brav to transition the company's U.S. fulfillment operation, with team members traveling to Brav’s existing warehouse to support the transfer of inventory and operational functions. Following the onboarding process, the operation went live earlier this summer. About Brav Brav is a major player in the sports and outdoor industry and manages some of the most influential brands in the marketplace, including Swix, Toko, Lundhags and Helsport. The mission of Brav is to improve our customers’ quality of life. Acting responsibly, we do this by connecting and developing the best talents in the sport and outdoor industry supporting them to develop and produce the most innovative products and services. About Barrett Distribution Centers Since 1941, Barrett has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. Barrett continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, Barrett is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact Barrett directly here . Media Contact: Faith Artieda Marketing Content Specialist faith.artieda@barrettdistribution.com
By Faith Artieda • September 9, 2026
FRANKLIN, Mass., July 29, 2026 — Barrett Distribution Centers, a trusted third-party logistics (3PL) provider specializing in omnichannel fulfillment, announced a new partnership with Kindthread , a leading healthcare apparel company known for its portfolio of trusted medical scrub and workwear brands. "Finding the right fulfillment partner was one of the most important decisions we had to make," said Jamie Bailey , senior director of logistics at Kindthread. "From our first conversations, Barrett showed they understood our business and the complexity of supporting both wholesale and direct-to-consumer fulfillment. Their team was responsive, easy to work with and focused on finding solutions every step of the way. That gave us confidence we had the right partner for this transition." Kindthread selected Barrett to rapidly transition its B2B, retail, and direct-to-consumer fulfillment operations from Mexico to the U.S. following changes to Section 321 de minimis regulations. Leveraging its Olive Branch, Tennessee campus and a fast-track implementation approach, Barrett onboarded more than 100 truckloads of inventory and launched custom embroidery services to support personalized orders. "Kindthread has an aggressive growth strategy that aligns extremely well with Barrett's capabilities and long-term vision," said Scott Wilkins , vice president of customer solutions. "Given the short implementation window, establishing trust and maintaining clear communication from the very beginning was critical. Both organizations worked tirelessly to meet key milestones while minimizing disruption to Kindthread's customers. We sincerely appreciate the confidence Kindthread placed in Barrett and look forward to building a successful partnership for many years to come." The partnership positions Kindthread for continued growth while providing the operational flexibility needed to support evolving customer demand across multiple sales channels. About Kindthread At Kindthread, we don’t just make scrubs; we make your new favorite uniform. Every stitch, seam, and pocket has a job to do, and they take it seriously. From fabrics that move with you to thoughtful features that make those long shifts feel a little lighter, we’ve got your back (and front). Carefully crafted for the folks who give their all to care for others, blending innovative design, durability, and comfort into pieces that won't let you down. About Barrett Distribution Centers Since 1941, Barrett has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. Barrett continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, Barrett is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact Barrett directly here . Media Contact: Faith Artieda Marketing Content Specialist faith.artieda@barrettdistribution.com
By Katherine Wroth • September 4, 2026
FRANKLIN, Mass., Sept 2, 2026 — Barrett Distribution Centers , a third-party logistics (3PL) provider, has been named one of Inbound Logistics’ 2026 Top 100 3PL Providers list for the second consecutive year. Each year, Inbound Logistics editors select 100 third-party logistics providers that demonstrate the capabilities and adaptability needed to support evolving supply chain demands. “Being named a Top 100 3PL for the second year in a row is especially meaningful because it reflects our consistency,” said Tim Barrett , CEO of Barrett. “Our team shows up every day focused on our clients and their businesses. I’m incredibly proud of our people and grateful to the clients and partners who continue to put their trust in Barrett.” About Barrett Distribution Centers Since 1941, Barrett has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. Barrett continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc's fastest growing companies list 15+ times, Barrett is big enough to do the job and still small enough to deeply care about your business. Brands interested in a new 3PL partnership may contact Barrett directly here . Official Release Here
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