Don’t Choose a 3PL Provider Until You Do This
Katherine Wroth • January 28, 2026
If you’re evaluating third-party logistics (3PL) partners, the #1 tip is simple:
Go on-site.
A site visit will tell you more in 15 minutes than any sales presentation ever will — and it can save you months of operational pain down the road.
While on-site, here are the top three things you should be doing:
1. Meet the people doing the work
Start with the people — not the slides.
- Meet the operators on the floor
- Talk to the warehouse managers
- Ask questions directly to the people picking, packing, and shipping orders
You’ll learn quickly whether the team truly understands the operation or is just following a script. A strong 3PL isn’t just systems and software — it’s experienced people who care about execution.
Bonus tip: Spend time with the general manager. Their visibility, accountability, and involvement matter more than most brands realize.
2. Pay attention to cleanliness and organization
This one is underrated — and incredibly telling.
- Are aisles clearly marked?
- Is inventory organized and easy to locate?
- Are workstations clean and efficient?
Pro tip: Check the bathrooms 👀
If shared spaces are clean and well-maintained, chances are the same standards apply to inventory, orders, and overall service.
3. Watch how orders actually move through the building
Don’t just ask how fulfillment works — watch it happen.
- How do orders flow from receiving to storage to pick, pack, and ship?
- Are there bottlenecks?
- Is automation helping or slowing things down?
- Do employees seem confident in the process?
This is where reality separates itself from the pitch deck. What looks great on paper can fall apart in motion, and a live walkthrough makes that obvious fast.
Why a site visit matters more than any deck
A 3PL can show you metrics, technology screenshots, and polished case studies.
But only a site visit shows you:
- Culture
- Execution
- Attention to detail
- How issues are handled in real time
That firsthand perspective can prevent misalignment, missed expectations, and painful transitions after go-live.
The bottom line
If you’re choosing a 3PL partner, don’t skip this step.
- Go on-site.
- Meet the people.
- Watch the operation.
It’s the fastest way to validate your decision — and one of the smartest moves you can make before signing a contract.
Interested in booking a visit to one of Barrett's facilities? Contact us to schedule your free peak season audit here.
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