The Best Buy family of brands and partnerships collectively generates more than $40 billion of annual revenue. Barrett provides Northeast distribution and other outsourced supply chain solutions for all Best Buy major appliances including TVs, washers, driers, refrigerators, and ranges for the entire Northeastern region.

Challenges

  • Appliances and large electronics distribution solution
  • Fast market entry with a dedicated Northeast Distribution Center coupled with a special order delivery and installation system (“Geek Squad”) for New England based retail stores - from Bangor, ME to Norwalk, CT
  • Scheduled home deliveries directly with customer, supporting 52 metro Boston area stores
  • 7-day, 19-hours per day operation required to meet the increasing demands of Best Buy’s customers
  • Process daily work requisitions with the Home Installation Teams and Best Buy stores
  • Appliance and TV returns processing for up to 30 various manufacturers 
  • Cross docking for regional retail store network
  • Demanding, flexible supply chain to facilitate forward distribution and product returns from customers and retail locations
  • Disposition of used, unwanted product following established Auction protocols
  • In-home delivery for major appliances and TVs
  • Same-day service requirements; demanding cycle times and delivery windows
  • High expectations for accurate and timely fulfillment and delivery
  • Gather and report on retail customer end consumer) satisfaction levels

Solutions

We established baseline activity performance while simultaneously providing Best Buy with first-ever KPIs for DDC operations. Results reviewed internally and with the customer daily. Operations team executed on the productive flows established at the design phase, which provided the ability to handle spikes, interface with home delivery and installation teams while maintaining a high level of accuracy and service.


Measuring and managing performance through key operating metrics allowed us to establish baselines and track improvement. Best Buy has recognized Barrett’s superior performance in managing the Special Order Distribution and Delivery operation per the following:

  • Superior Safety Award
  • Under budget shrink performance
  • Retail Support Claims Award
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Results

Productivity Improved By
Delivery Operations Improved By
Preparedness Improved By
“The Barrett team does a great job of being flexible and responsive to all of our logistics needs. We operate in a dynamic manufacturing environment, and continually challenge Barrett with last minute changes to our just in time world, both in supporting our package operation and managing outbound distribution. Our multi-year relationship started small and each year we do more with Barrett, as they have become a reliable and trusted asset in helping us manage the tremendous growth we experience annually.”

— VP, $1B Privately Held Food Manufacturer

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