5 Online Shopping Facts: Leveraging 3PL for Support
Scott Hothem • March 14, 2014
It is undeniable that the way consumers are selecting and purchasing products is evolving. In order to satisfy these new demands, keep your brand relevant and continue to advance your business, the way you operate needs to evolve as well. Online shopping from home and mobile devices has drastically changed the expectations of consumers. Not only are younger demographics fitting this trend, but your traditional buyers are moving in this direction also. According to iacquire.com, the 45-64 demographic makes up 40.4% of online shoppers. The importance of how your business handles these changes and embraces an omni-channel operation has never been higher. As technology continues to expand in its capabilities, the conventional methods of fulfillment and logistics are proving increasingly out dated. The specialization required to address these changes can be both expensive and difficult to implement within your organization. Leveraging the services of an experienced, capable third party logistics provider (3PL) can allow you the resources to stay ahead of the curve. Below are 5 facts about on-line shoppers that put this growing element of business into perspective.
- The largest share of online revenue generated in 2012 was from retail shopping websites which totaled $186.2 billion. This number is projected to increase to $361.9 billion by 2016 (E-Commerce-Statista Dossier 2013). With such a substantial increase in the size of this market expected, utilizing a 3PL can position your business to capitalize on this rapidly growing segment.
- 42% of consumers chose to find a better price online as their reason for purchasing after shopping in a store (RIS/Cognizant). Price points are becoming a bigger consideration for shoppers. Streamlining fulfillment operations and reducing costs can create a competitive advantage with lower prices.
- The number of U.S. digital shoppers is expected to grow from 137 million in 2010 to 175 million by 2016 (eMarketer). This growing consumer base will also have higher demands as far as fulfillment and delivery options. Your ability to deliver product when and where they desire can create significant new opportunities.
- Half of shoppers say that tracking services for online purchases are essential (comScore). Customers today are avoiding stores and ordering remotely for convenience. A part of that convenience is being able to maintain visibility of their purchase and expect it on a certain date. A 3PL cannot only provide this tracking service, but ensure its accuracy.
- 74% of online shoppers cite having a variety of shipping options available as a key to overall satisfaction (comScore). Does your organization currently have the capability to offer a variety of shipping options? And are these options affordable for the consumer while making sense for your bottom line? The efficiencies and expertise afforded by a 3PL can create a wider variety of shipping methods while also making fiscal sense on both ends of the transaction.
All of these statistics point to a growing variable that cannot be ignored. With the number of existing customers, potential customers, competitors and dollars expanding, you need to be able to position your business to compete. The resources and efficiencies available from a 3PL partner can be specifically geared to face these new challenges and opportunities.
At Barrett Distribution Centers, we work with our clients to create the best supply chain plan for their business. We embrace visibility and technology to generate ROI and a higher level of service.
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As peak shipping season approaches, one thing becomes increasingly clear: freight markets don't stay static for long. Rising demand can affect everything from transportation costs and carrier availability to inventory planning and customer satisfaction. For shippers, understanding these shifts before they happen can make the difference between a smooth peak season and costly disruptions. While every peak season looks a little different, the underlying challenges remain the same. More freight enters the market, available capacity tightens, transit times become less predictable, and competition for reliable transportation increases. Businesses that prepare early are often in a much stronger position to maintain service levels, reduce costs, and keep customers satisfied. Why Freight Demand Increases During Peak Season Peak season is fueled by a combination of retail demand, manufacturing cycles, holiday inventory replenishment, and seasonal consumer spending. Retailers begin building inventory months before major shopping events, manufacturers ramp up production, and distributors move larger volumes through their supply chains to meet customer expectations. This increase in activity creates pressure across the logistics network. Warehouses receive more inventory, transportation providers manage higher shipment volumes, and available trucking capacity becomes more competitive. Current market data suggests freight demand is beginning to strengthen. According to the May 2026 Cass Freight Index® , "the shipments component of the Cass Freight Index rose 3.0% month over month in May, narrowing the year-over-year decline to 1.2%, the smallest in 18 months." The report also noted that "many spot indicators suggest improving freight demand," signaling positive momentum heading into the second half of the year. For shippers, these trends serve as an early reminder that transportation conditions can change quickly as seasonal demand builds. What Rising Freight Demand Means for Shippers As freight volumes increase, transportation capacity often becomes more limited. Trucks, trailers, and drivers become committed more quickly, leaving less flexibility for last-minute shipments. This can lead to higher transportation costs, fewer scheduling options, and longer lead times. Businesses that wait until the last minute to secure freight capacity may find themselves paying premium rates or struggling to meet customer delivery expectations. The Cass Freight Index projects that if normal seasonal trends continue, freight shipments could "turn positive year over year in July," reinforcing expectations that freight activity will continue to strengthen as the year progresses. Capacity Tightens as Competition Increases One of the biggest challenges during peak season isn't necessarily a shortage of trucks—it's increased competition for available capacity. As more businesses move freight at the same time, carriers naturally prioritize loads that fit their networks and schedules. That means shippers with strong planning processes and established transportation relationships are often in a better position than those relying solely on the spot market. FreightWaves recently summarized the current market by noting that "a positive inflection in freight shipments now appears likely after 40 months of year-over-year declines." The publication also highlighted that improving demand, tighter inventories, and recovering freight volumes are expected to support transportation activity during the second half of the year. For businesses, this means planning shipments earlier and maintaining flexibility wherever possible. Inventory Planning Becomes Even More Important Transportation planning and inventory management go hand in hand. Delayed inbound shipments can affect production schedules, warehouse operations, and ultimately customer deliveries. Many businesses respond by bringing inventory into distribution centers earlier than usual, giving themselves a buffer before demand reaches its highest levels. While carrying additional inventory requires warehouse space and careful management, it can help reduce the impact of transportation delays later in the season. The Cass Freight Index also reported that freight expenditures increased 7.5% year over year in May, reflecting a combination of improving shipment activity, higher freight rates, and fuel costs. Monitoring both inventory levels and transportation costs together allows businesses to make more informed supply chain decisions throughout peak season. Strong Carrier Relationships Matter More Than Ever During slower freight markets, transportation decisions are often driven by price. During peak season, however, reliability becomes just as important. Working with trusted carriers or an experienced third-party logistics provider (3PL) can improve shipment visibility, communication, and access to available capacity when transportation networks become more competitive. Market analysts at DAT recently observed that while shipment volumes have been slower to recover, transportation pricing has already started moving upward. As the company noted, "demand hasn't recovered, but the cost of moving freight isn't waiting." This highlights the importance of planning ahead rather than assuming favorable market conditions will continue indefinitely. Businesses that diversify their carrier network and build long-term transportation partnerships are often better positioned to navigate seasonal fluctuations. How a 3PL Can Help During Peak Season Managing increased freight demand requires more than simply booking additional trucks. It requires visibility, flexibility, and the ability to adapt quickly as market conditions change. A third-party logistics provider can help businesses scale transportation capacity, coordinate warehouse operations, manage carrier relationships, and improve shipment visibility throughout peak season. Rather than scrambling to secure capacity during periods of high demand, companies working with a 3PL often gain access to established carrier networks and logistics expertise that help reduce delays and improve service levels. Planning Ahead Creates a Competitive Advantage While no business can eliminate every supply chain disruption, early planning significantly reduces risk. Forecasting shipment volumes, reviewing inventory levels, communicating with suppliers, and securing transportation capacity before peak season begins all contribute to a stronger supply chain. Current freight indicators point toward a market that is gradually strengthening. As the Cass Freight Index observed, "many spot indicators suggest improving freight demand," while FreightWaves expects shipment volumes to continue recovering as inventory levels normalize and seasonal demand increases. Businesses that prepare now will be better equipped to navigate capacity constraints, manage transportation costs, and maintain the reliable service customers expect. Looking Ahead Peak season presents both challenges and opportunities for shippers. Rising freight demand can create pressure on transportation networks, but it also rewards businesses that plan proactively and build resilient supply chains. By forecasting demand early, strengthening carrier relationships, optimizing inventory strategies, and partnering with experienced logistics providers when needed, companies can position themselves for a successful peak season. In today's freight market, preparation isn't just a best practice—it's a competitive advantage. Sources: Cass Information Systems. Cass Transportation Index Report – May 2026. https://www.cassinfo.com/freight-audit-payment/cass-transportation-indexes/may-2026 https://www.freightwaves.com/news/cass-report-freight-volume-recovery-set-for-second-half https://www.dat.com/blog/dry-van-report-cass-freight-shipment-index-volumes-are-still-soft-rates-arent-waiting
If there’s one lesson that experienced supply chain professionals learn every year, it’s that peak season doesn’t begin when order volumes spike. It begins months before the first holiday order is placed. Businesses that wait until the busy season arrives often find themselves dealing with inventory shortages, labor challenges, shipping delays, and warehouse congestion at the exact moment they need operations to run at their best. Whether you're preparing for the holiday shopping season, a major product launch, or another predictable demand surge, early planning gives your warehouse the flexibility to handle increased volume while maintaining the service levels your customers expect. When Should You Start Preparing for Peak Season? For most businesses, warehouse preparation should begin three to six months before peak season. While every industry has its own sales cycle, this timeframe allows companies to forecast inventory needs, secure warehouse space, coordinate transportation, and identify potential operational bottlenecks before they become costly problems. Waiting until demand begins to rise often limits your options. Warehouse space becomes more difficult to secure, transportation capacity tightens, and hiring qualified labor becomes increasingly competitive. Planning ahead gives your business the flexibility to respond to changing market conditions instead of reacting to them. Build a Strong Foundation with Accurate Forecasting The first step in preparing for peak season is understanding what demand is likely to look like. Historical sales data provides valuable insight into seasonal trends, helping businesses identify when order volumes typically increase and which products are likely to see the highest demand. However, forecasting should go beyond looking at last year's numbers. Product launches, promotional campaigns, changing consumer buying habits, and market conditions can all influence inventory requirements. The more accurate your forecast, the better equipped your warehouse will be to meet customer demand without carrying unnecessary inventory. Evaluate Warehouse Capacity Before It Becomes a Problem As inventory levels increase, warehouse space can quickly become limited. A facility that operates efficiently during normal business conditions may become overcrowded once seasonal inventory begins arriving. Reviewing your warehouse layout well in advance allows you to optimize storage locations, improve picking paths, and create additional space where possible. If projections show that existing capacity won't be enough, securing overflow warehousing early can prevent operational disruptions later in the season. Plan Your Workforce Early Peak season often requires additional warehouse associates, forklift operators, and supervisors to maintain productivity. Hiring temporary workers at the last minute can be difficult, especially when many businesses are competing for the same talent. Beginning recruitment and training several months ahead of peak season gives employees time to learn warehouse procedures, safety protocols, and technology systems before order volumes increase. Well-trained teams are more productive, make fewer mistakes, and help maintain customer satisfaction during the busiest weeks of the year. Optimize Warehouse Technology and Processes Technology can make a significant difference when order volumes surge. Before peak season begins, warehouse management systems should be reviewed to ensure inventory accuracy, efficient workflows, and reliable reporting. Small process improvements can also have a meaningful impact. Reviewing picking strategies, updating barcode scanning procedures, and refining inventory organization can improve fulfillment speed while reducing errors when operations are under pressure. Don't Overlook Transportation Planning Warehouse preparation extends beyond the four walls of your facility. Transportation capacity often becomes more constrained during peak season, making it important to coordinate shipments well in advance. Working closely with carriers and logistics partners allows businesses to secure capacity earlier, minimize shipping delays, and better manage inbound and outbound freight. Early transportation planning also provides more flexibility if unexpected changes occur during the season. Consider Whether a 3PL Can Help You Scale For many businesses, peak season exposes the limitations of their current warehouse operations. Limited storage space, labor shortages, or increasing fulfillment demands can make it difficult to maintain service levels. Partnering with a third-party logistics provider (3PL) can provide the additional warehouse capacity, experienced workforce, and transportation support needed to navigate seasonal demand. A flexible logistics partner allows businesses to scale operations without investing in permanent facilities or staffing. Keep Communication Flowing Across the Supply Chain Successful peak season preparation depends on more than warehouse operations alone. Suppliers, carriers, warehouse teams, and customers all benefit from clear communication and shared expectations. Providing accurate inventory forecasts, production schedules, and shipping timelines creates greater visibility across the supply chain. Strong communication helps reduce delays, improve coordination, and ensure everyone is prepared for increased demand. Early Preparation Leads to a Stronger Peak Season Peak season will always bring additional pressure, but businesses that begin preparing months in advance are better positioned to handle it successfully. Forecasting demand, evaluating warehouse capacity, planning labor, optimizing technology, and coordinating transportation all contribute to a smoother operation when order volumes increase. Rather than viewing peak season preparation as a last-minute checklist, businesses should treat it as an ongoing strategy. The earlier planning begins, the more opportunities there are to improve efficiency, reduce risk, and deliver the level of service customers expect during the busiest time of the year.
When businesses choose a third-party logistics (3PL) provider, they often compare warehouse locations, technology, and pricing. Those are all important factors—but there's another element that has an even greater impact on day-to-day performance: the people operating the warehouse. Accurate orders, efficient processes, and reliable customer service don't happen by chance. They're the result of employees who understand the operation, know their customers' requirements, and are empowered to make the right decisions. At Barrett Distribution, creating that consistency starts long before an employee begins picking orders or managing inventory. Building a Common Foundation Every warehouse has its own processes, but Barrett believes every employee should begin with the same understanding of what success looks like. New hires are introduced to the company's culture, values, and operating philosophy during orientation, creating a consistent foundation regardless of their role or location. According to Judith Cantino, Vice President of Human Resources , that shared understanding is intentional. "From Day One, employees are introduced to Barrett's vision and values. Every training program that follows is built around the same core concepts: Lean and Continuous Improvement, and One Call Resolution." Rather than treating training as a checklist, Barrett uses it to establish a common way of thinking about customer service, teamwork, and operational excellence. Every Customer Is Different—And So Is Every Training Plan One of the biggest misconceptions about warehousing is that every operation works the same way. In reality, every customer has different products, different systems, and different expectations. A cosmetics company may require completely different inventory controls than a food manufacturer or an apparel brand. That's why Barrett doesn't stop with general warehouse training. "Employees learn Customer-Specific Standard Operating Procedures, so they're prepared for the exact requirements of the account they support—not just warehouse work in general." By tailoring training to individual customer accounts, Barrett helps ensure employees understand the specific processes, quality standards, and service expectations that matter most to each client. For customers, that means greater consistency from the people handling their products every day. Learning Is Part of the Job Warehouse operations continue to evolve, and employee development has to evolve with them. New technologies, changing customer requirements, safety regulations, and operational improvements all require continuous learning. Barrett supports that growth through a combination of compliance training, operational education, leadership development, and professional learning opportunities. Employees have access to specialized programs such as the Emerging Leader Program and the Always Better Champions Program, along with a learning management system offering more than 60,000 courses across subjects including leadership, communication, artificial intelligence, project management, and cybersecurity. Rather than limiting development to supervisors or managers, Barrett encourages continuous learning across the organization. Operational Excellence Isn't Just About Technology Technology plays an important role in modern logistics, but even the best warehouse management system depends on knowledgeable people using it effectively. Barrett's Operations Excellence (OPEX) teams support more than 120 operational skills, processes, and standard operating procedures that help create consistency across facilities. Combined with Lean principles and continuous improvement initiatives, these standardized processes help teams identify opportunities to improve quality, efficiency, and customer service. This focus on operational excellence isn't about maintaining the status quo—it's about continually finding better ways to serve customers. Investing in Leadership at Every Level One of Barrett's long-term goals is to develop leaders from within the organization. That philosophy creates opportunities for employees while strengthening operations. Leaders who have grown within the company understand Barrett's culture, its customers, and the day-to-day realities of warehouse operations. As Cantino explains: "Promotion-from-within takes a job and turns it into a career." Developing future leaders internally also helps preserve institutional knowledge and creates continuity for customers whose operations depend on experienced teams. A Better Experience for Customers and Employees Employee development isn't simply an investment in Barrett's workforce—it's an investment in customer success. Well-trained employees make fewer errors, adapt more quickly to operational changes, and are better prepared to support each customer's unique requirements. As employees grow within the organization, they bring valuable experience that strengthens every aspect of warehouse operations. In an industry often defined by turnover, Barrett has built a culture around long-term development, continuous learning, and operational consistency. Because when employees are equipped to succeed, customers benefit too.
