5 Online Shopping Facts: Leveraging 3PL for Support

Your product assortment is growing. New collections are arriving, inventory requirements are shifting, and customer expectations show no signs of slowing down. Yet behind the scenes, the warehouse responsible for fulfilling those orders may still be operating with storage systems designed for a much simpler business. For brands evaluating a third-party logistics provider, warehouse adaptability deserves serious consideration. The way inventory is organized, accessed, and moved can influence everything from order fulfillment to the ease of introducing new products. At Barrett Distribution Centers' 550,000-square-foot facility in Forney, Texas, that adaptability is taking shape through a combination of Pallite PIX modular storage and Locus Robotics . A recent walkthrough with Kevin Lawton from The New Warehouse offered a closer look at how these technologies work together. Your Products Change. Your Warehouse Should Be Able to Adapt. Imagine launching a new collection with products that vary considerably in size. Smaller accessories might fit neatly into compact storage locations, while handbags, jackets, and other bulkier merchandise require additional room. A rigid warehouse layout can make those changes cumbersome. Barrett's Forney facility uses Pallite PIX storage units with 28 individual locations per standard configuration. Their modular design allows shelves to be removed or repositioned, creating larger compartments when the inventory demands it. 

When people picture a third-party logistics operation, the warehouse usually comes to mind first. Forklifts maneuver between towering racks, associates prepare orders, and packages make their way toward waiting trucks. It's a familiar image, and an important one. Yet some of the most consequential work in fulfillment happens far from the warehouse floor. Behind every successful distribution operation is a network of professionals coordinating customer relationships, analyzing data, managing technology, planning transportation, and anticipating the needs of the brands they serve. Their contributions may be less visible, but they are woven into nearly every order that leaves the building. The Work You Don't Always See Consider everything that happens before an order reaches a warehouse associate. Technology teams help maintain the connections between ecommerce platforms, inventory systems, and fulfillment operations. Transportation specialists examine shipping options and distribution costs. Finance and commercial teams develop pricing structures that reflect the realities of each customer's business. Meanwhile, customer support professionals manage the steady exchange of information that keeps brands informed and their operations aligned. At Barrett Distribution Centers, these functions work alongside warehouse teams to support a fulfillment experience that extends well beyond picking, packing, and shipping. Each department brings a different perspective, and their coordination becomes particularly valuable when a brand introduces new products, expands into retail, or encounters unexpected demand. Relationships Require People, Not Just Processes For Adam Robertson , Barrett's Vice President of Customer Experience, supporting customers begins with establishing genuine accountability.  “When a customer reaches out to us, they only need to reach out once and they know we will own the issue.” That principle guides Barrett's One Call Resolution approach, which has been introduced to more than 200 employees. Customer service, however, reaches beyond the individuals answering emails or participating in meetings. A request may require input from inventory specialists, technology professionals, warehouse leadership, or other departments before a solution can be implemented. Through that collaboration, customers gain access to the collective expertise of the organization rather than relying on a single point of contact to have every answer. A Fulfillment Partnership Takes an Entire Team As brands grow, the demands placed on their distribution partners become increasingly sophisticated. New retail relationships introduce unfamiliar requirements, changing order patterns call for thoughtful planning, and evolving technology creates opportunities for greater visibility. Meeting those demands requires people who understand how individual decisions influence the larger operation. The associates working inside a distribution center remain essential to Barrett's success. Alongside them, office-based professionals contribute the analysis, communication, coordination, and judgment that allow fulfillment operations to function cohesively. Their work rarely appears in an unboxing video or a photograph of a busy warehouse. Customers experience its impact nonetheless, through clear communication, informed decisions, and dependable execution. A warehouse moves the products. The people throughout the organization help move the business forward. Looking for a 3PL that takes the time to understand your business? Start a conversation with Barrett Distribution Centers.