We have been ISO 9001-2008 registered for 10 years. Registration has focused the company on quality standards and continuous improvement in customer satisfaction through employee empowerment and measurement of key metrics, customer reviews and surveys. We embrace performance-based incentives to meet or exceed KPI and service/quality metrics.
Barrett tracks performance of internal operating metrics to assist in managing process, cost control, and service delivery.
Key Performance Indicators:
We quantify customer specific KPI that are generally tied to our contractual arrangements. This arrangement demands greater focus on the customer and works best when specific KPI are tied to corporate goals and objectives and the measurement can be controlled or impacted by Barrett.
Customer Satisfaction Survey:
Barrett's senior Management performs Customer Service Surveys to ensure that we are providing continuous quality and value. The results of the surveys are rated and evaluated to ensure that the customer views us not only as a great supply chain partner, but a trusted advisor.
Quarterly Budget Reviews:
On a quarterly basis, Barrett meets with our customers to review past quarterly financial and operational performance and discuss historical and future opportunities for improvement. These reviews are great forums from which to discuss strategic priorities, issues, and opportunities.