Fulfillment & Third Party Logistics Blog

Improving Logistics and Customer Service: The Social Media Effect

In world where people are more connected than ever before, social media can be used for much more than reconnecting with friends from high school and sharing pictures of your dinner.  In fact through this technology, many logistics providers and shippers are using social networks to enhance customer service efforts.  Leveraging this high level of visibility and communication to meet growing consumer demand is becoming a key differentiator for an industry with a fairly strong adoption rate. 

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