Fulfillment & Third Party Logistics Blog

Increasing Order Accuracy in Your Fulfillment Center

A fundamental pillar of a strong fulfillment center is accuracy.  Order accuracy is the one tangible, logistical element that ties your company to your consumer.  As soon as a customer places an order for your product, whether your fulfillment provider recognizes it or not (and they should), a bond is formed.  You’ve spent too much time, money, and effort enticing customers to purchase, just to have the ball dropped when they actually open their wallets.  Breaking this trust with your consumer can be absolutely detrimental to your business and your brand.  Besides damaging your company’s reputation, it has a significant impact to your margins and bottom line.  A study by MHI shows that 39% of retail companies face a key challenge with inaccurate order delivery dates.

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Holiday Fulfillment: One Chance for a First Impression

Whether it is the cooler temperatures or the madness taking place in the local mall, there’s little doubt, the Holidays are upon us. While this is the most wonderful time of the year for our family, friends, and festivities, it certainly can be a trying season for any retailer or fulfillment operation.  According to internetretailer.com, e-commerce is predicted to grow by 13% in 2013 to an astonishing $262 billion in U.S. sales.  With the initial Black Friday and Cyber Monday results, the NRF is projecting on-line holiday sales figures to reach $82 billion. With over 30% of annual on-line sales happening between Thanksgiving and Christmas, the demands and pressures put on the entire supply chain during this time are unprecedented.  

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How the Accuracy of Your Fulfillment Center Can Impact Your Brand

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Accuracy: It's in the Details

Maintaining an accurate record of the product in our facilities has been one of the keys to our success. This responsibility begins at receiving. We use the ASN, or packing slip, to develop a receiver (report showing expected receipt quantities). After counting product into inventory, we compare to the expected receipt and initiate another count of items if there are discrepancies.

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